Lodging FAQs

Lodging FAQs2017-06-14T19:13:00+00:00

We are usually asked about:

What is Kennel Cough and can my dog get it?2017-09-07T21:28:52+00:00

There is a major misconception with the origin of “kennel cough”. The name itself suggests that your dog can get kennel cough at a boarding facility, which is true; but only partially true. “Kennel cough” should be called canine cough, because that’s exactly what it is. Similar to the common cold, it can be spread and picked up in a dog park, a vet clinic, and even your back yard. Think of children and how easily they pick up a cold in elementary school. It is the same with your dogs, and depending on the severity and presence of other bacteria, it can develop into a harsh, more flu-like sickness. Canine cough is highly contagious and can carry many symptoms including: coughing, wheezing, retching, sneezing, and a runny nose. In severe cases, especially in puppies and elderly dogs, recovery takes weeks or leads to death.

What you can do:

  • Get the proper vaccinations from your pet
  • Help ensure you dog’s overall health
  • Monitor your dog’s interaction with other dogs
  • Be choosy when selecting your family pet resort

What Applewood does:

At Applewood, we continually educate ourselves on any infectious disease or bacteria that could possibly infect our guests. We have taken proper and necessary steps to maintain a clean and healthy resort, with your dog’s health in mind:

  • We require record of Bordetella vaccination upon check-in
  • Separate climate zones with several independent air conditioners that frequently exchange air
  • High cleanliness standards
  • Proper sanitation procedures
  • Isolation of possibly infected dogs
  • Isolation of puppies and older, more prone dogs

 

 

How often should I bathe my dog?2017-09-07T21:17:10+00:00

There is no specific guideline on how often to bathe your dog, although certain factors like quality and texture of his/her coat will be a good indication. Look for matting, build up, oils, and smell of the coat to determine when to bathe your dog. Regular brushing can help extend time between baths, and keep the coat clean, especially during times of shedding. Keep in mind that bathing your dog too often can rob his/her coat of essential oils and conditioners, and lead to irritated skin, and a dry, damaged coat. Always use shampoo that is made especially for dogs for proper pH balance and conditioning.

Why don’t you recommend rawhide chews?2017-05-23T16:38:42+00:00

We do not recommend the use of rawhide and cow hooves. Both have a danger of lodging in the intestines and can result in painful obstruction and possibly surgery. As a further danger, most of these products are produced with chemicals we would not like to see our pets ingest.

Can my pet become ill from lodging?2017-06-13T22:28:55+00:00

Unfortunately, yes. Even though we take every precaution to protect your pet from being exposed to disease while staying at Applewood Pet Resort, it is possible for them to contract an airborne illness from another pet. This is why current vaccinations are mandatory- it is for the health of your pet! To further reduce the risk, we use stainless steel food and water bowls, which are sanitized between each use, and our housekeeping sanitation measures are similar to those in human hospitals. Think of sending a child to school: the parent may have seen to it that his/her son or daughter received that season’s flu vaccine, taken their vitamins and had proper nutrition and rest. Yet, despite their best efforts, s/he still may contract a cold or flu, possibly a strain that was not included in the vaccine.

Do you require reservations?2017-06-13T22:27:17+00:00

Reservations allow us to staff appropriately to provide the utmost in service and care for you and your pets! We request that you make reservations as much in advance of your pet’s visit as possible. Although we attempt to accommodate all requests for lodging, we do experience certain “peak periods,” generally occurring around busy holiday periods and traditional summer vacation months.

Do you lodge only dogs and cats?2017-06-13T22:29:28+00:00

In addition to dog and cat lodging, we also open our doors to birds, exotics, and small animals.

May I call to check in on my pets?2017-06-13T22:29:58+00:00

Of course! Please feel free to contact us at any time during regular business hours to check on your pet. We’ll be happy to give you an update!

How do you keep track of so many pets?2017-06-13T22:30:40+00:00

Each guest receives a card and collar for identification purposes when checking in. This identification card contains important personal information and care instructions and accompanies your pet throughout his/her stay.

What if my pet should become ill while in your care?2017-06-13T22:31:24+00:00

Upon check-in, you will be asked to designate a dollar amount for your pet in the event of an emergency. Our first course of action is to contact you and contact your veterinarian. Should you be out of touch, and depending on the severity of the situation, we may make a decision to treat your pet at our Animal Hospital.

Is someone on the premises at night?2017-06-13T22:31:53+00:00

Of course! An Applewood staff member is on premises 24 hours per day for the safety and well-being of your pet.

May I have someone else pick up my pet?2017-06-13T22:32:23+00:00

Of course! You may have someone else pick up your pet as long as we have your written authorization, the name of the person on file, and payment arrangements have been made in advance.

Why do you remove my pets collar?2017-06-13T22:34:28+00:00

We remove collars for safety purposes, and give your dog a printed collar with his/her name and pertinent information on it for identification.

Can my pets stay together?2017-06-13T22:33:22+00:00

Of course! Family members typically enjoy their stay more when they’re around their siblings, yet, in the event of a “disagreement,” we will separate pets for their safety.

Will my pets be in a room with other pets?2017-09-09T18:15:13+00:00

No. Pets from different families are never lodged together. Each pet enjoys his or her own personal space and interacts with Applewood staff only on an individual basis.

Will my pet require a flea and tick treatment?2017-06-13T22:37:19+00:00

Yes, in an effort to ensure your pet remains pest-free during his/her stay, we require all guest to be treated with a Flea & Tick preventative treatment. If you don’t regularly treat for this at home, we provide Frontline free of charge.

My pet requires medications. Can you give them to him/her?2017-06-13T22:38:02+00:00

Of course! All required medications will be administered for a small fee. We request that all medications be labeled with your pet’s first and last name and in their original container. We will also want to know about any special health concerns about your pet.

What about toys?2017-06-13T22:38:31+00:00

Of course! You are welcome to bring your pets toys from home, but please limit the toys to two (2) per guest. We always try our best, but we cannot be responsible for the safe return of toys, so please, nothing valuable or one-of-a-kind.

May we bring our own bedding?2017-06-13T22:39:03+00:00

Of course! We want your dog as comfortable as possible, and often times that includes his/her favorite bed or blanket from home. Should your dog’s bed get soiled, we will wash it and send it home clean.

May we bring our own food?2017-06-13T22:39:32+00:00

Of course! Personal food should be separated and measured by individual meals in zip lock baggies, labeled and pre-packaged for each meal so that we may provide the same amount that your pet is accustomed to receiving.

What kind of food do you provide?2017-06-13T22:40:03+00:00

At Applewood we care what our guests eat. We serve top of the line food, FROMM chicken and rice kible, mixed with Evangers chicken and rice canned food.

Do you have age restrictions for lodging?2017-06-13T22:40:43+00:00

Yes. For their safety, we require that puppies be at least 4 months of age to lodge at Applewood. This is the minimum age at which they are fully vaccinated. Because of the needs of younger puppies, we recommend that they lodge with your veterinarian, if necessary.

If you have more questions feel free to contact us.

Call for Reservations or to Schedule a Tour
(480) 596-1190 | Pet Hospital (480) 448-9060